Dispatcher
Pacific States Petroleum, Inc. is an on-site fueling company servicing California and Reno, focusing on delivering products like diesel, unleaded, and propane. It all started in May of 2001 with one fuel truck, a small location in Pleasant Hill, and a big idea. The idea was to deliver smaller than usual quantities of fuel to customer locations while providing unparalleled customer service. Part of the formula to provide meaningful customer service was by giving a voice to our team members, because we believe that nothing resonates better than a team member who is invested in the process. This helps to provide a positive customer experience, where a dedicated team and highly responsive solutions are only a call away.
We are looking for a Night Dispatcher to join our Dispatch Team. This position will be in our Sacramento location. You will report to the Operations Manager.
Job Description
- Determine routes for drivers and manage all routing modifications. Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards.
- Coordinates daily operational with account managers.
- Take incoming customer calls and communicate effectively with customers regarding service, issues, and requests.
- Manage a (5-10) group of drivers’ day-to-day responsibilities.
- Build and maintain strong relationships with staff that promotes a positive work environment.
- Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies.
- Monitor and manage fuel prices and loading preferences.
- Promote and monitor safety by taking proactive steps for a positive safety culture.
- Organize and schedule all needed resources to accomplish daily activities.
- Work to improve efficiency and productivity of driving staff. Insure drivers are trucks are being utilized for full days and full weeks.
- Assist with data collection and reporting required for incentive pay programs.
- Documents problem fixes and provides instructions to dispatch/service should problems recur.
- Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, and safety issues reported by drivers.
Job Requirements
- Previous experience as a Class A or B Driver or as a dispatcher.
- The ideal candidate should possess previous experience working in a high-pressure environment that operates with a sense of urgency.
- Must handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
- Demonstrate a high customer service commitment. Must be able to demonstrate professional phone etiquette.
- Ability to learn new technology quickly.
- Proficient in MS Office.
- High School diploma or equivalent.
- Knowledge of Sacramento an Central Valley Geography.