billing administrator
Pacific States Petroleum, Inc. is an employee owned and operated on-site fueling and transportation company servicing California. We are looking for someone dependable to work full time in our Concord office. Competitive pay, full benefits, and vacation available.
Duties
- Processing invoices for a specific product line. This includes identify, process, and track fees for additional services and special pick-ups
- Maintain active customer support for the AR department which includes sending out invoices and answering customer related invoice questions
- Receive, research, and respond to difficult or complex billing inquiries
- Filing processed invoices, help with digital file management
- Phone backup, helping to answer calls when front office is busy
- Answer questions regarding billing, billing related issue resolution which includes processing corrections to invoices
- Database management
- Become cross trained in other lines of business to help become backup support
- Other duties as assigned
Minimum Qualifications
Experience
- Five years of increasingly responsible experience in customer service and/or billing process, or a combination of education and/or experience which provides an equivalent background required to perform the work
Education
- High School Diploma or equivalent
- Some college preferred competencies, knowledge, skills and abilities
Knowledge
- Interpersonal skills using tact, diplomacy, patience, and courtesy
- Excel, access, and e-mail to create, maintain, print and send data
- Math calculation skills
- Verbal and written communication skills
- Clerical skills
- Modern office practices and procedures
- Customer service procedures related to billing
- Telephone techniques and etiquette
- Filing and record keeping system, including document imaging
- Correct English usage, grammar, spelling, punctuation, and vocabulary
- Operation of office machines and equipment such as PC, copiers, printers, and projectors
Abilities
- Work cooperatively, courteously, and respectfully with co-workers, supervisors, customers, and the public
- Deal with a variety of people with diverse backgrounds
- Communicate effectively verbally and in writing
- Understand and follow verbal and written instructions
- Perform a variety of clerical duties involving typing, filing and maintaining records or reports in support of a special program or department function
- Handle multiple tasks and priorities with interruptions
- Effectively plan and organize workload
- Operate a variety of office equipment including postage meter, inserter, folder, labeler, computer terminal, calculator, copier, and PC
- Operate a computer to enter data, maintain records and generate reports using Word, Excel, Access and MLS
- Perform data entry efficiently and accurately
- Meet schedules and timelines
Work Schedule Environment
- On-site presence is required to fulfill the duties of this position
- Monday through Friday, hours to be determined
Physical Abilities
- Communicate effectively to exchange information and make presentations
- Ability to read a variety of materials
- Ability to input information into a computer
- Lifting and carrying light materials/objects as assigned
- ADA reasonable accommodation requests will be granted full consideration
Benefits & Pay
- 100% Employee Owned and Operated Company
- 100% Paid Employee Benefits (Medical, Dental, Vision, Life Insurance)
- Voluntary Benefits available (STD, LTD, Accident Plan)
- PTO
- 401K with 3% contribution after 6 months
- FSA Account
Starting Pay: $60,000-$70,000 depending on experience