billing administrator

Pacific States Petroleum, Inc. is an employee owned and operated on-site fueling company servicing California. We are looking for someone dependable to work full time in our Concord office. Competitive pay, full benefits, and vacation available.


  • Processing invoices for a specific product line. This includes identify, process, and track fees for additional services and special pick-ups
  • Maintain active customer support for the AR department which includes sending out invoices and answering customer related invoice questions 
  • Receive, research, and respond to difficult or complex billing inquiries 
  • Filing processed invoices, help with digital file management 
  • Phone backup, helping to answer calls when front office is busy 
  • Answer questions regarding billing, billing related issue resolution which includes processing corrections to invoices 
  • Database management 
  • Become cross trained in other lines of business to help become backup support 
  • Other duties as assigned

Minimum Qualifications


  • Five years of increasingly responsible experience in customer service and/or billing process, or a combination of education and/or experience which provides an equivalent background required to perform the work


  • High School Diploma or equivalent
  • Some college preferred competencies, knowledge, skills and abilities


  • Interpersonal skills using tact, diplomacy, patience, and courtesy
  • Excel, access, and e-mail to create, maintain, print and send data
  • Math calculation skills
  • Verbal and written communication skills
  • Clerical skills
  • Modern office practices and procedures
  • Customer service procedures related to billing
  • Telephone techniques and etiquette
  • Filing and record keeping system, including document imaging
  • Correct English usage, grammar, spelling, punctuation, and vocabulary
  • Operation of office machines and equipment such as PC, copiers, printers, and projectors 


  • Work cooperatively, courteously, and respectfully with co-workers, supervisors, customers, and the public
  • Deal with a variety of people with diverse   backgrounds
  • Communicate effectively verbally and in writing
  • Understand and follow verbal and written instructions
  • Perform a variety of clerical duties involving typing, filing and maintaining records or reports in support of a special program or department function
  • Handle multiple tasks and priorities with interruptions 
  • Effectively plan and organize workload 
  • Operate a variety of office equipment including postage meter, inserter, folder, labeler, computer terminal, calculator, copier, and PC
  • Operate a computer to enter data, maintain records and generate reports using Word, Excel, Access and MLS
  • Perform data entry efficiently and accurately 
  • Meet schedules and timelines 

Work Schedule Environment 

  • On-site presence is required to fulfill the duties of this position
  • Monday through Friday, hours to be determined 

Physical Abilities

  • Communicate effectively to exchange information and make presentations 
  • Ability to read a variety of materials
  • Ability to input information into a computer
  • Lifting and carrying light materials/objects as assigned
  • ADA reasonable accommodation requests will be granted full consideration 

Benefits & Pay

  • 100% Employee Owned and Operated Company
  • 100% Paid Employee Benefits (Medical, Dental, Vision, Life Insurance) 
  • Voluntary Benefits available (STD, LTD, Accident Plan)
  • PTO
  • 401K with 3% contribution after 6 months
  • FSA Account
Starting Pay: $60,000-$70,000 depending on experience